SubsKart

Refund Policy

Clear terms, fair outcomes. Here's exactly when you get money back, when you get store credit, and how the process works — no fine print.

Refund eligibility

At SubsKart, customer satisfaction is our priority. You may be eligible for a refund, replacement or Store Credit in the following circumstances:

  • Service is not delivered within 24 hours of purchase.
  • Subscription is not working due to a technical issue our support team cannot resolve.
  • Duplicate or incorrect payment has been charged.
  • An incorrect subscription was delivered by SubsKart.
  • The refund request is submitted within 7 days of purchase.

Non-refundable cases

Refunds are generally not applicable in these situations:

  • Subscription has been successfully delivered and is functioning correctly.
  • Customer changes their mind after successful delivery.
  • Customer purchases the wrong subscription or plan.
  • Gift cards, promotional credits or free offers.
  • Services bought during promotional or discounted campaigns, unless required by applicable law.

Store Credits

If you no longer wish to continue with a purchased subscription, change your mind, or want a different subscription after purchase, SubsKart support may provide SubsKart Store Credits instead of a monetary refund, depending on the circumstances.

  • Store Credits can be used for any eligible subscription available on SubsKart.
  • Store Credits are equal to the approved order value.
  • Store Credits are non-transferable and cannot be redeemed for cash.
  • Store Credits may only be used on future purchases made through the SubsKart website.

Refund process

  1. 1Contact our support team at help.subskart@gmail.com.
  2. 2Provide your Order ID along with the reason for your request.
  3. 3Our support team reviews your request within 2-3 business days.
  4. 4Depending on the issue we may provide a replacement subscription, SubsKart Store Credits, or a refund to the original payment source.
  5. 5The final resolution depends on the individual case and the outcome of our verification process.

Refund processing time

If a refund is approved, the amount is credited to the original payment source used during the purchase. Refunds are generally processed within 5-7 business days, although the actual time may vary depending on your bank or payment provider.

Important notice

Every refund request is reviewed individually by the SubsKart support team. Depending on the situation we may provide a replacement subscription, SubsKart Store Credits, or a refund to the original payment source. The decision is based on order verification, service status, account activity and the nature of the issue. SubsKart reserves the right to approve or decline any refund request after review.

Contact us

Address
Connaught Place, New Delhi, Delhi 110001, India
Response time
Within 24 hours